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What is a CyverONE Hosted
PBX?
CyverONE Hosted PBX is a web-based communications service
that makes traditional phone systems and service obsolete.
We provide a business-grade Voice over IP (VoIP) service
that can dramatically improve your telecommunications
systems. CyverONE provides your organization with a fully
functional, low-cost enterprise voice solution that replaces
costly PBX or Centrex services. Hosted PBX provides a
professional phone presence by answering your calls,
providing callers with automated access to common
information, and routing calls to employees regardless of
their physical location. It lets you replace your
traditional phone carrier with Business Voice over IP at a
huge savings. The service has an extensive, standard set of
features, such as voice mail, conferencing, and the
Simultaneous Ring (find me/follow me). Additional features
include call center functionality, client-billing codes, and
remote system access.
Can I Keep My Existing Telephone Numbers?
Yes, you can port your existing telephone numbers to our
service. It generally takes 14 to 21 days to port your phone
number to CyverONE however we can assign you a temporary
number to get you up and running immediately.
Do you offer 800 services?
Yes we do and you can keep your existing 800 number.
What are your international calling rates?
Please download our current rate deck PDF file HERE.
What Choices do I have for Phones and Customer Premises
Equipment?
CyverONE works with any SIP based IP Telephone. We offer
phones from Grandstream, Polycom, Cisco, Yealink, AllWorx
and others.
What do I need to use CyverONE Hosted PBX?
All our phones require a high speed internet connection.
This gives the user the ability to manage their extension as
well as have the ability to transfer call and make
conference calls. However if your internet access is down
CyverONE can route calls to a cell phone or any other
telephone.
What internet connection speed do I need to use a VOIP
phone?
Ideally, you should have about 72kb upload speed per
simultaneous caller. If you have a 5 phone system, 5x72kb
(360kb) is the upload speed you will need to sustain 5
simultaneous calls .
Use our SpeedTest link to
measure your connection speed to our network.
How hard is it to install?
CyverONE Hosted PBX systems are very, very easy to install.
All phones are programmed at our office and are shipped
ready to work. All you have to do is unpack it and plug in
the power and internet connections. If you can install a
toaster, you can install a CyverONE hosted PBX. CyverONE can
also provide full install services.
Can This Solution Work with my Firewall?
Yes, our Hosted PBX service has the ability to work with
existing most Enterprise firewalls and private IP addressing
schemes. CyverONE provides the NAT functionality. Plug the
phone in behind your router, open Port 5060 and your all
set. We specify router configurations to support data and
voice over a high-speed connection. We can even assist you
to properly configure your firewall for optimal performance.
Try this configuration page for tips on setting up your
firewall.
How is reliable is CyverONE service?
As or more reliable than your regular phone service.
CyverONE provides reliable service with virtually no
down-time. Our systems are fault tolerant and redundant, and
we have multiple network and carrier partners with our own
fiber ring providing bulletproof infrastructure and
impressive reliability records. Because our equipment is
located in large datacenters CyverONE service has built in
disaster recovery for your business.
Can We Demo the CyverONE Hosted PBX Service?
Yes you can! If you are unsure how a CyverONE Hosted PBX
system can improve your business than arrange an onsite
demo. This allows you to touch and feel CyverONE's superior
network and service.
What Type of Features and Functionality are Included with
the Service?
CyverONE's standard features include: voice mail, unified
messaging, call control and management, end-user and
administrative web portals. We also offer additional Premium
features that can supercharge your business. For a complete
list please see our Feature
List
Can Your Hosted PBX Service Scale to Fit Our Growing
Company?
Yes we offer service from as little as 3 users into the
thousands. CyverONE's Hosted PBX service is built on a
platform that allows your company to grow either one user at
a time or by adding new offices with hundreds of users. The
technology and functionality and can meet the needs of any
sized enterprise, across one or multiple locations.
Does 911 work with your system?
CyverONE is fully compliant with all e911 laws. We offer
full 911 services in about 85% of the country. Please
contact a CyverONE representative to inquire about the
availability of 911 services in your Town or City. *Note
e911 services may not available when using a Softphone (PC
based software client), if your IP address changes. You wil
need to configure e911 services for each location you use
the softphone at.
Do you offer Service Level Assurances?
Yes. If CyverONE supplies broadband access then we can
offer an SLA that covers packet delivery, network latency,
call success and jitter. CyverONE's service is so reliable
that for ALL customers we offer an SLA for network uptime.
See SLA for more details.
How does a CyverONE solution differ from other
Internet-based call management solutions on the market?
CyverONE's hosted PBX servers are collocated in large
datacenters. Our Browser-based administration makes it easy
for your company to administer, manage, and update your
features (such as speed dial keys, phone templates, and
moves, adds, and changes) as if it's your own system. Other
Web-based providers, such as those offered by Vonage and
Packet8, are really residential PC-based solutions with a
Web-enabled front-end for making calls over the Internet.
CyverONE gives your company the features you need to
succeed. These include extension dialing, Auto Attendants,
Call Queuing and music on hold. CyverONE gives your users
the same voice quality they have been accustomed to with
your PBX. Unlike other VoIP providers that may transport
voice traffic over the Internet, when using CyverONE's
Hosted PBX and Internet Broadband service your voice traffic
never gets to the internet. CyverONE completes the call
right to the end user.
What is Unified Messaging and do you offer it?
CyverONE offers multiple options for messaging (Voicemail):
Standard voice mail is offered with every extension. To
access it you can press the voicemail button on your phone
or you can also access your messages remotely. CyverONE also
offers Unified Messaging, which allows you receive your
voicemail messages in your email. They come as a standard
wave file. In addition you can see the number of the caller
as well as the caller IP so you can "see" who called you as
well as listen to their voice message.
How do I know if my company is a good fit for CyverONE's
Hosted PBX service?
Most companies with a phone system that is older than 5
years will see tremendous increases in efficiency as well as
a lower Total cost of ownership. Why not contact a CyverONE
Sales Engineer to go over your specific requirements.
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