CyverONE Hosted and On-premise PBX Appliance Services

SIP Trunking for VOIP PBX systems
Local,  Long Distance, and Inbound Call Routing
D.I.D (Direct Inward Dialing) local numbers
Toll Free Number routing
Remote / Home office to PBX integration.
Skype and Googeltalk and PBX integration
Custom Call Center Programming

PC Softphone integration
Interactive Voice Response Programming 
Call Queue management
Interactive Voice Response Programming 
Call-Back customer surveys

CyverONE Network Appliance Services

T1 Termination installation support
Application installation and configuration
Secure Key Management

VPN deployment and support
Secure Remote office integration

VAR Services

Integrated Marketing

Co-branded materials and presentations
Online and email marketing assistance

 

Managed Billing

Choices of CDR billing
            VAR summary billing or

            Direct to customer billing
Consolidated CDR reports
Detailed commission reporting 

User Interface

Easy to deploy services via online Portal

Direct end-user support website for self-support
FAQ and knowledge base for easy deployment

Server Deployment Support

Configuration of PBX servers pre-delivery
IVR set-up and testing services
Network and carrier integration .

Enterprise Call Center Services

Spend less agent time with customers and provide superior service.

Our interactive Call Management console allows your call center to maximize agent effectiveness through monitoring call timing and post-call customer surveys.  Our IVR systems allow customers to provide agents and call queues with customer needs prior to the call being initiated.  Common call questions can be answered by on-hold information or menu-driven IVR responses instead of call agent time.

How can we assist you in considering deployment or a CyverONE on premise or hosted call center PBX?   Call us today to discuss your needs.

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