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Privacy Policy
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Our Privacy Commitment
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What Information does CyverONE Collect?
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How is Your Personal Information Used?
* Your Consent
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Information CyverONE Collects
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Does CyverONE Share Your Information?
* How does CyverONE Protect Your Information?
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How Can You Verify Your Information?
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When is Your Information Removed?
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Unsubscribe
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Will this Privacy Policy Change?
Our Privacy Commitment
At CyverONE we know how important it is to protect your
personal information. Whether you are shopping with us
online or in person we want to make every customer
experience safe and secure. In keeping with that goal, we
have developed this Privacy Policy to explain our practices
for the collection, use, and disclosure of your personal
information.
This Policy applies to, our Web Sites, and all other
channels in which CyverONE collects and uses your personal
information.
What Information does CyverONE Collect?
At CyverONE, we collect two types of information: personal
information and non-personal information. The types of
information we collect depend on the nature of your
interaction with us.
Personal information
Personal information is information that can identify an
individual or information about an identifiable individual.
We may collect personal information such as:
your contact information e.g., name, postal address,
telephone number, and email address;
your personal preferences e.g., product wish
lists, language preferences, and marketing consent; and
your transaction information e.g., products
purchased, method of payment, amount paid, and credit or
debit card number.
Non-personal information
Non-personal information does not identify you as an
individual. For example:
we may ask you for your postal code to assist us with
planning our flyer distribution;
we may collect certain non-personal data when you visit our
Web Sites, such as the type of browser you are using or the
referring URL; or we may collect and summarize
customer information in a non-personal, aggregate format for
statistical and research purposes. We may, for example,
summarize our data to determine that a certain percentage of
contest entrants are male, aged 18 to 25.
All references to "Web Sites" in this Privacy Policy mean
www.CyverONE.com, or other CyverONE provided Web sites.
You may choose not to provide us with your personal
information. However, if you make this choice we may not be
able to provide you with the product, service, or
information that you requested.
How is Your Personal Information Used?
CyverONE may use your personal information for a number
of different business purposes, for example to:
* fulfill your specific requests for products, services or
information;
* provide customer support to assist you with your questions
or support needs;
* conduct surveys in order to improve our services;
* measure and improve the effectiveness of our Web Sites or
our marketing endeavors;
* detect and protect against fraud and error;
* track and analyze your purchases and preferences to better
understand your product and service needs and eligibility;
* tailor our online content or online store offerings based
on your preferences;
* if you ask us, to offer and promote additional products
and services we offer; and
* for other purposes as described in this Privacy Policy.
Your Consent
CyverONE will collect, use, or disclose your personal
information only with your knowledge and consent, except
where required or permitted by law. When you choose to
provide us with your personal information you consent to the
use of your personal information as identified in this
Privacy Policy and as may be further identified at the time
of collection.
Express Consent
Sometimes you will be asked to give your express consent,
such as by checking a box to indicate your consent to
receive marketing communications, or by providing your
signature to indicate your acceptance of the use and
disclosure terms presented on an application form.
Implied Consent
Other times, we may obtain your consent implicitly when we
can reasonably conclude that you�ve given consent by
some action you have taken or an action you have decided not
to take. Generally, this occurs where the purpose for use of
your personal information would be reasonably apparent to
you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or
change your consent to our use and disclosure or your
information. We will accommodate your request subject to
legal and contractual restrictions related to your
transactions.
If you have "opted in" or subscribed to one of our newsletters or mailing
lists, we will always provide you the opportunity to "opt
out" or unsubscribe. For example, each e-newsletter we send
to you will include a link or other method to unsubscribe or
decline further e-newsletters.
Information CyverONE Collects Directly from You
Listed here are some further examples of the ways that we
collect personal information directly from you and how we
use it.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with
your purchase and to this end, CyverONE offers a Return
Policy. For CyverONE to continue to offer our Return Policy,
we ask for personal information such as your name, address,
and telephone number for the purposes of detecting and
preventing fraud.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may
send you a follow-up letter to thank you for your business,
or we may contact you to ensure that you are completely
satisfied with your purchase.
We may use contact information collected online, or via our
call centers to conduct occasional surveys and other
customer research. These surveys are entirely voluntary and
you may easily decline to participate.
Our Web Sites
Our Web Sites can be browsed anonymously. However, to engage
in certain special features or functions of our Web Sites,
or to order products and services from our Web Sites, you
may be asked to provide certain personal information, such
as your name, email address, postal address, telephone
number, or credit card information. We use this information
to create your account, contact and correspond with you
about your order, respond to your inquiries, and monitor
functions of our Web Sites that you choose to use, such as
Customer Reviews.
Customer Reviews
The Customer Review functionality is provided as a rating
system that offers you the chance to share your thoughts on
a product. These reviews are accessible to all Web Site
visitors so please use discretion when posting information
to them and do not post personal information.
Participate in a Contest or Promotion
From time to time, we may run contests or promotions. If you
participate, you may be asked for contact information as
well as additional optional survey information (for example,
product preferences). Personal information from contest
entries will be used only to administer the contest and
contact you if you win. For research and analysis purposes,
we may also summarize contest survey information in a manner
that no longer identifies individual participants. All
contests and promotions are subject to this Privacy Policy
and the rules that will be available with each particular
campaign. Some contests are conducted by third parties and
will be subject to the third party�s policies.
Subscription Services and Activations
CyverONE may offer activation of certain products and
services like VOIP telecom plans, cellular plans, satellite services, or
Internet services. These activations may require that
certain contact and financial information be collected and
provided to the respective service providers as part of the
activation process. For example, a cellular carrier may need
to perform a credit check prior to activation so a
government-issued ID number and your credit card number may
be provided to the carrier for that purpose.
Call Centers
CyverONE operates customer support centers to accept and
address your questions, concerns, or support requests. When
you contact our call centers, we may ask for personal
information to help us respond to your inquiry or to verify
your identity. For example if you have a question about the
status of a recent online order, we will ask for personal
information to verify that you are the account holder. We
may also monitor or record your telephone discussions with
our customer support representatives for training purposes
and to ensure service quality.
Information CyverONE Collects Automatically
In some cases, we automatically collect certain information.
Our Web Sites
When using our Web Sites, we may collect the Internet
Protocol (IP) address of your computer, the IP address of
your Internet Service Provider, the date and time you access
our Web Sites, the Internet address of the Web site from
which you linked directly to our Web Site, the operating
system you are using, the sections of the Web Site you
visit, the Web Site pages read and images viewed, and the
content you download from the Web Site. This information is
used for Web Site and system administration purposes and to
improve the Web Sites.
Cookies
The Web Site uses "cookies", a technology that installs a
small amount of information on a Web Site user's computer to
permit the Web Site to recognize future visits using that
computer. Cookies enhance the convenience and use of the Web
Site. For example, the information provided through cookies
is used to recognize you as a previous user of the Web Site
(so you do not have to enter your language preference every
time), to offer personalized Web page content and
information for your use, to track your activity at the Web
Site, to respond to your needs, and to otherwise facilitate
your Web Site experience. You may choose to decline cookies
if your browser permits, but doing so may affect your use of
the Web Site and your ability to access certain features of
the Web Site or engage in transactions through the Web Site.
Web Site Tracking Information
We may use web beacons or pixel tags to compile tracking
information reports regarding Web Site user demographics,
Web Site traffic patterns, and Web Site purchases. We may
then provide these reports to advertisers and others. None
of the tracking information in these reports can be
connected to the identities or other personal information of
individual users. For our own research purposes we may link
tracking information with personal information voluntarily
provided by Web Site users. Once such a link is made, all of
the linked information is treated as personal information
and will be used and disclosed only in accordance with this
Privacy Policy.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or
Internet resources which are provided solely for your
convenience and information. When you click on one of those
links you are contacting another Web site or Internet
resource. CyverONE has no responsibility or liability for,
or control over, those other Web sites or Internet resources
or their collection, use and disclosure of your personal
information. We encourage you to read the privacy policies
of those other Web sites to learn how they collect and use
your personal information.
Data on Returned Product
When returning products which may contain stored or recorded
personal information, like phones, , PBX equipment and
Servers etc., you are responsible for deleting or removing
all personal information and media from your product before
you return it. CyverONE is not responsible for any personal
data or media left behind.
Supplementing information
From time to time we may supplement information you give us
with information from other sources, such as information
validating your address or other available information you
have provided us. This is to help us maintain the accuracy
of the information we collect and to help us provide better
service.
Does CyverONE Share Your Information?
CyverONE does not sell or rent our customers� personal
information to any other party. However, in the normal
course of business we may share some of your personal
information within our corporate family and with third
parties acting on our behalf or as permitted or required by
law.
Some of these operations may result in personal information
collected by CyverONE being stored or processed outside of
the USA or CANADA and, as a result, your personal
information may be accessible to law enforcement and
regulatory authorities in accordance with the law of these
foreign jurisdictions.
Service Providers
CyverONE may use third parties to manage one of more aspects
of our business operations, including the processing or
handing of personal information. When we do use an outside
company, we use contractual or other appropriate means to
ensure that your personal information is used in a manner
that is consistent with this Privacy Policy.
For example, we may share personal information with third
parties to perform services on our behalf such as:
fulfilling online orders, processing non-cash payments,
sending marketing communications, servicing products,
conducting research surveys, verifying and validating
information that you have provided to us, delivering
products, and providing customer support services.
CyverONE has taken precautions to prevent the fraudulent use
of your information on our Web Sites. CyverONE has adopted
industry standard authentication procedures to ensure your
protection while shopping with us online. This includes, but
is not limited to, contacting financial institutions or
credit reporting agencies to ensure the authenticity of your
credit card and to validate your credit card billing
information.
Information Shared Amongst CyverONE, its Corporate Parents,
Affiliates, Subsidiaries and Divisions
CyverONE may share personal information gathered on our Web
Sites with CyverONE.com (and vice versa) and amongst our
corporate parents, subsidiaries, affiliates or divisions for
internal business purposes in accordance with this Privacy
Policy. If CyverONE shares your information within its
corporate family, we will ensure that your information
continues to be used only in accordance with this Privacy
Policy and your expressed choices.
Product Safety Recalls
In the event we receive notice from a manufacturer of a
product safety recall, we may provide your contact
information, limited to name, address, and telephone number,
to the manufacturer so that they may notify you of the
recall and supply details of any replacement or repair
programs. This transfer or your contact information will
occur only for recalls that may impact your personal safety
or impair the functionality of the product you purchased
from us.
Sale or Transfer of all or part of CyverONE
Any information we have about you may be transferred or
disclosed to a purchaser or prospective purchaser in the
event of a sale, assignment, or other transfer of all or a
portion of our business or assets. Should such a transfer
occur, we will use reasonable efforts to try to ensure that
the transferee uses your information in a manner that is
consistent with this Privacy Policy.
Legal Disclosure
CyverONE may disclose your information as permitted or
required by law. For example, we may be compelled to release
information by a court of law or other person or entity with
jurisdiction to compel production of such information. If we
have reasonable grounds to believe information could be
useful in the investigation of improper or unlawful
activity, we may disclose information to law enforcement
agencies or other appropriate investigative bodies.
How does CyverONE Protect Your Information?
The security of your personal information is a high priority
for CyverONE. We maintain appropriate safeguards and current
security standards to protect your personal information,
whether recorded on paper or captured electronically,
against unauthorized access, disclosure, or misuse. For
example, electronic records are stored in secure,
limited-access servers; we employ technological tools like
firewalls and passwords; and we ensure our employees are
trained on the importance of maintaining the security and
confidentiality of personal information.
SSL Technology
Our Web Sites use encryption technology, such as Secure
Sockets Layer ("SSL"), to protect your personal information
during data transport. SSL encrypts ordering information
such as your name, address, and credit card number.
Choosing a Password
When you create an online account on our Web Sites, you need
to select a personal password. To maximize your level of
protection, you should choose at least 6 characters
including a combination of both letters and numbers. You are
solely responsible for maintaining the secrecy of your
password and any account information. CyverONE will never
send an unsolicited communication asking you for your
password or requesting that you update your account
credentials.
Although we cannot take responsibility for any theft,
misuse, unauthorized disclosure, loss, alteration or
destruction of data by a third party, we take reasonable
precautions to prevent such unfortunate occurrences.
How Can You Verify Your Information?
You may check your information to verify, update, or correct
it, and to have any obsolete information removed. If you
created an account on one of our Web Sites, you can access
and change your online account profile yourself. You can
also ask to review any of the information that we have
retained, how we have used it, and to whom we have disclosed
it at any time by contacting us as indicated below under the
heading "Contacting CyverONE" . Subject to certain
exceptions prescribed by law, and provided we can
authenticate your identity, you will be given reasonable
access to your personal information, and will be entitled to
challenge the accuracy and completeness of the information
and to have it amended as appropriate. You may also ask us
to change your preferences regarding how we use or disclose
your information, or let us know that you do not wish to
receive any further communication from us.
When is Your Information Removed?
We keep your information only as long as we need it for
legitimate business purposes and to meet any legal
requirements. We have retention standards that meet these
parameters. We destroy your information when it is no longer
needed, or we remove your personally identifiable
information to render it anonymous.
Contacting CyverONE
CyverONE is responsible for all personal information
under its control. Our Privacy Manager is accountable for
CyverONE's compliance with the principles described here. If
you have any questions, concerns or complaints about the
privacy practices of our organization please contact us at
the following:
Email: info@CyverONE.com
Telephone: 1-888-895-1329
We will respond to your request or investigate your concern
as quickly as we can, but no later than 30 days from the
date of receipt of your query.
Important Reminder about email communications:
Please remember that email sent over the public Internet is
not secure. If you send an email directly to us from your
own email account the contents will not be encrypted. We
strongly recommend that you do not send sensitive
information (like a credit card number) to us via
unencrypted email. CyverONE is not responsible for any
transmission by you of any personal information over the
public Internet.
Unsubscribe
If you no longer wish to be contacted regarding promotions,
new product and entertainment releases and how to make the
most of the latest technology, reply to the email you
received and type UNSUBSCRIBE in the subject line or send an
email to info@CyverONE.com with UNSUBSCRIBE in the subject
line.
Will this Privacy Policy Change?
To accommodate changes in our services, changes in
technology, and legal developments, this Privacy Policy may
change over time without notice to you. We may add, change,
or remove portions of the Privacy Policy when we feel it is
appropriate to do so. We encourage you to review our Privacy
Policy periodically. Each time you submit personal
information or use our services you agree to be bound by the
then current terms of the Privacy Policy. Whenever we update
the Privacy Policy we will change the date to indicate when
the changes were made. |
