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Commercial / Enterprise / Small / Medium Business
PBX and Call Center Solutions



A CyverONE premise-based PBX can provide enterprise grade custom call center solutions without the enterprise expense, supporting up to 25,000 users on a single server pair.

Standard Call Center server features:
Multiple-Queues, Skills Based Routing, Time-of-Day call center hand-off, Home based Agent support,  Custom Reporting, Call Center Status Monitor. Multiple language support, Redundant call paths, Fail-over and disaster-recovery call center hand-off. 

Example Call Center Solution....
The CO-1000 is a 1U On-Premise based or Hosted IP-PBX solution
that will support 1000 simultaneous calls and up to 2000 individual users.

Network Appliance Availability
CyverONE maintains a nationwide network of certified dealers that can work with you to facilitate the acquisition and installation of the configuration required to meet your needs. CyverONE's rigorous certification process insures that our dealers represent the "bestof breed" when it comes to network inplementation.

CyverONE PBX * CO-25 CO-100 CO-250 CO-1000 CO-5000
Number of simultaneous calls supported 10 100 250 1000 5000
Maximum users (phones) 25 150 500 2000 10,000
Licensing and Software Support $38 / seat / year $24 / seat / year $16 / seat / year $10 / seat / year $8 / seat / year
 
Optional redundant configuration requires the purchase of two servers. 
Configuration and set up available, and must be performed by an authorized and qualified technician.  6 week lead time required for delivery of most models.
Standard CyverONE IP-PBX Features:

411 Directory Assistance
Anonymous Call Rejection
Advanced Auto Attendant with multiple menus support
Auto Attendant (answers the phone for you)
Barge-in
Busy lamp field indcator (BLF)
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Unreachable
Caller ID
Caller Name lookup
Call Waiting
Call Park / Call Pickup
Call Transfer
Call Return
Call Center (extensive reporting)
Call Lists
Conference Call
Conference Bridge with multiple rooms and Consultant mode
Custom announcements
Dial Tone
Dialed Number Identification Service(DNIS)
Directed Call Pickup
Direct Inward Dialing (DID)



Do Not Disturb
Favorite Contacts (Speed Dial)
Free Local Calling
Flexible Scheduling
Flexible Dial Plans
Flexible Feature Mapping
Find Me/Follow Me
Handset Volume Control
Hook Flash
Hunt Group (with multiple sets and announcements)
Last Number Redial
Local and Long Distance
LCD Feature Support/Soft Keys
Message Waiting Indicator
Customized Music on Hold
Personal Locator
Shared Call Appearance
Simultaneous Ring
Speaker Volume Control Mute
Speed Dial
Station-to-Station Dialing
Up to 2 Alternative Numbers with Distinctive Ring
Voicemail
Voicemail notifications to email and/or SMS
Voice Portal
Whisper

Providing Call Center PBX solutions for California and the USA
Los Angeles, San Diego, San Jose, Orange County, San, Francisco, Fresno, Long, Beach, Sacramento, Oakland, Santa, Anaheim, Bakersfield, Riverside, Stockton, Chula Vista, Fremont, Irvine, Modesto, Glendale, San Bernardino, Huntington Beach, Oxnard, Fontana, Moreno Valley, Oceanside, Rancho, Cucamonga, Santa Clarita, Garden Grove, Ontario, Pomona, Santa Rosa, Salinas, Hayward, Palmdale, Pasadena, Corona, Torrance, Escondido, Lancaster, Elk, Grove, Orange, Sunnyvale, Fullerton, Thousand Oaks, Simi Valley, El Monte, Visalia, Concord, Vallejo, Inglewood, Santa Clara, Costa Mesa, Roseville, Downey, West Covina, Victorville, San Buenaventura (Ventura), Norwalk, Burbank, Daly City, Berkeley, Carlsbad, Fairfield, Richmond, Temecula, Antioch, South Gate, Murrieta, Mission Viejo, Rialto, Compton, El Cajon, Carson, San, Mateo, Vista, Vacaville, Clovis, Westminster, Santa Maria, Santa Monica, Redding, Santa Barbara, Hawthorne, Alhambra, Hesperia, Chico, Citrus Heights, Whittier, Newport Beach, Livermore,
Chino, San Marcos, Buena Park, Lakewood, Indio, San Leandro, Tracy, Baldwin Park, Merced, Chino Hills, Napa

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